Students Voice And Support System: A Web-based Grievance Management Platform For Academic Institutions

Abstract

Grievance Handling In Most Academic Institutions Still Depends On Paper-based, Informal Processes That Offer Students No Transparency Or Follow-up. The Students Voice And Support System (SVSS) Is A Web-based Platform Built Using Python, Django, MySQL, And JavaScript That Digitizes The Entire Complaint Lifecycle. Students Submit Grievances Online And Instantly Receive A Unique Ticket ID For Tracking. They Can Monitor The Status Of Their Complaints At Any Stage, Attach Supporting Files, Receive Email Updates, And Contribute To A Community Suggestion Board Through Anonymousupvoting. A Dedicated Administrator Interface Provides Real-time Statistics, Category-wise Complaint Breakdowns, And Tools To Update Complaint Status And Post Official Responses. The System Supports Anonymous Filing, Is Fully Responsive On Both Mobile And Desktop Devices, And Incorporates Security Measures, Including CSRF Protection And Password Hashing. Testing Confirmed That SVSS Fulfils All Functional Requirements Reliably And Outperforms Six Comparable Systems In The Literature By Being The Only Solution To Simultaneously Offer Full Lifecycle Management, Low Infrastructure Cost, Mobile Accessibility, And Anonymous Submission Support.

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