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Volume 6, Issue 6 (June 2020)

Organizational Structure Of Cloud Based Customer Contact Service Center

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Volume 12 Issue 07

July 2026

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Author(s)

Mahesh Babu K Madhuri Dixitha N B

Abstract

Cloud Based Call Centres Are Network Based Service In Which A Provider Owns And Operates Call Centre Technology. Thereby Providing Its Services Remotely To Businesses In A Subscription Model. Cloud Based Call Centres Are Offering An Innovative Way To Appr


Keywords

Call Centers Quality Management And Customer Quality Measure Performance Measure

Paper ID

IJSARTV6I637866

Publication Date

June 9, 2020

Research Area

CSE

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