Impact Factor
Call For Paper
Volume 12 Issue 07
July 2026
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Abstract
CivicCMS Is An AI-integrated Civic Complaint Management Platform Built On Spring Boot 3.2, MySQL, And The Claude AI API. It Enables Citizens To Report Civic Problems Such As Potholes, Water Leaks, Power Outages, Garbage Overflow, Drainage Blockages, And Street-light Failures Through An Intelligent Chatbot Interface. The System Automatically Classifies Each Complaint Into A Category, Assigns It To The Correct Government Department, Detects Geo-based Duplicate Complaints, And Enforces Service Level Agreement (SLA) Deadlines With Automated Escalation. Department Heads Manage Their Assigned Complaints Through A Dedicated Portal, While Administrators Monitor All Activity, Chaos Alerts, And Analytics Through A Real-time Dashboard. The Platform Supports Multi-language Output In English, Tamil, And Hindi, Offers Google OAuth And OTP-based Authentication, And Provides A Public Feedback Wall For Community Transparency. Experimental Evaluation Demonstrates Consistent Complaint Classification Accuracy And Measurable Reduction In Resolution Turnaround Time.
Keywords
Paper ID
IJSARTV12I5105373
Publication Date
May 15, 2026
Research Area
Information Technology