Grocery Management Application: A Centralized Role-based Android Platform For Automated Grocery Store Management, Order Processing And Real-time Delivery Coordination

Abstract

Grocery Retailing At The Small And Medium Scale Continues To Suffer From Operational Fragmentation, Where Order Intake, Stock Monitoring, Delivery Dispatch, And Customer Communication Are Handled Through Disconnected Channels. The Resulting Delays, Transcription Mistakes, And Opaque Fulfillment Timelines Collectively Erode Both Operational Efficiency And Consumer Trust. This Paper Introduces The Grocery Shop Application (GSA), A Native Android Application Engineered In Kotlin With A PHP Back End And A MySQL Relational Database, That Consolidates All Store-facing Activities Within A Single Tri-module Platform. The Admin Module Enables Centralized Control Over Product Cataloging, Delivery Staff Enrollment, Order Review, Task Assignment, And Progress Monitoring. The Customer Module Provides Account Registration, Product Browsing, Order Placement, Payment Processing, And Shipment Tracking. The Delivery Employee Module Equips Field Personnel With A Structured Interface For Retrieving Assigned Deliveries And Submitting Real-time Status Updates. Controlled Evaluation Over Fifty Simulated Customer Accounts, Ten Delivery Agents, And One Hundred Twenty Catalog Items Demonstrates That The GSA Reduces Order-processing Time By 78.5 Percent, Decreases Delivery-assignment Latency By 85.4 Percent, And Lowers The Order Error Rate From 18.6 Percent To 2.1 Percent Relative To Fully Manual Operations, Achieving An Aggregate F1-score Of 0.89 Across Core Workflow Quality Metrics. The Proposed Framework Offers Grocery Store Operators A Scalable, Locally Deployable, And Cost-effective Solution For End-to-end Retail Management Automation.

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