Comparative Analysis Of Delivery Fleet Models In India: Gig Workers Versus Employed Riders In The Food Delivery Ecosystem

• Author(s):

  Meena Loshini S | Dr. Kannadasan N

• Keywords:

  Platform Business Models, Operational Efficiency, Workforce Management, Service Delivery, Comparative Performance, India

• Abstract:

  This Paper Examines The Comparative Performance Of Gig Worker And Employed Rider Delivery Models In India's Rapidly Expanding Food Delivery Sector, Valued At $45.15 Billion In 2024. Through Analysis Of Government Data, Corporate Disclosures, And Academic Research, We Evaluate Three Key Dimensions: Performance Metrics, Cost Structures, And Service Outcomes. Our Findings Reveal That While Gig Models (Swiggy, Zomato) Demonstrate Operational Flexibility With 7.7 Million Workers Delivering 5-22 Orders Daily, Employed Models (Amazon Fresh, BigBasket) Show Superior Service Consistency With 99.9% Uptime And Higher Customer Satisfaction Scores. Despite No Significant Perceived Differences In Service Quality, Gig Workers Earn Wages Below The Sustainable Level (₹265/day Average) Without Social Security, While Employed Riders Receive Comprehensive Benefits, Consuming 9.3% Of Revenue. Policy Implications Suggest An Urgent Need For Social Security Implementation And Sustainable Wage Structures To Balance Platform Economics With Worker Welfare..

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Other Details

• Paper id:

  IJSARTV11I7103932

• Published in:

  Volume: 11 Issue: 7 July 2025

• Publication Date:

  2025-07-29

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