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Author(s):

Ms.S.Sudheksha | Ms.C.Keerthana
Keywords:

Thical Practices, Auto Rickshaw Drivers, Coimbatore, Fair Charging, Passenger Satisfaction, Rapido, Ola Auto, Uber Auto, Namma Auto.
Abstract:
This Study Focuses On The Ethical Practices Of Auto Rickshaw Drivers In Coimbatore, With Special Attention To Fairness In Charging, Behaviour Towards Passengers, And Adherence To Rules. Data Was Collected Mainly From Student Respondents, Who Shared Their Travel Experiences And Opinions. The Findings Show That Many Passengers Face Issues Such As Overcharging, Refusal To Use Meters, And Demands For Extra Payment, Which Lead To Frustration And Dissatisfaction. At The Same Time, Respondents Valued Drivers Who Followed The Meter, Behaved Politely, And Ensured Safe Travel. The Study Also Highlights The Growing Role Of App-based Services Like Rapido, Ola, Uber Auto, And Namma Auto, Which Provide Transparent Fares And Convenience, Building More Trust Among Passengers. Overall, The Research Suggests That Promoting And Rewarding Ethical Drivers, Along With Encouraging App-based Services, Can Improve Passenger Satisfaction And Support Fair Practices In The Auto Rickshaw Industry Of Coimbatore.