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Volume 12 Issue 07
July 2026
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Author(s)
Sivaranjani
Abstract
This Study Aims To Analyze The Level Of Internal Customer Satisfaction Among L&T Construction Employees Regarding The Services Provided By The Formwork Shop. Data Were Collected From 120 Respondents And Analyzed Using Percentage Analysis, Chi‑Square Test, And Correlation Analysis.
Keywords
Internal Customer Satisfaction
Formwork Shop
Material Quality
Delivery Performance
L&T Construction
Paper ID
IJSARTV12I6105615
Publication Date
June 6, 2026
Research Area
Marketing Management