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Volume 5, Issue 4 (April 2019)

A Big Data Analytics Applications For Forecasting Rare Customer Complaints

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7.883
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Volume 12 Issue 07

July 2026

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Author(s)

Farhana. K Aaryan

Abstract

Centers For Medicare & Medicaid Services (CMS) Publishes Medicare Part C Star Ratings Each Year To Measure The Quality Of Care Of Medicare Advantage (MA) Contracts. One Of The Key Measures Is Complaints About The Health Plan, Which Is Captured In Complain


Keywords

CMS Star Ratings; Customer Complaints; Big Data Analytics; Ensemble Methods; Ethics; Call Center Data; Medical Claims

Paper ID

IJSARTV5I431169

Publication Date

April 24, 2019

Research Area

Computer Science And Engineering

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